Refund Policy
Refund Policy
Returns
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging.
- Include all original accessories, parts, and manuals.
- Include proof of purchase or your order number.
Please do not return your item without contacting us first.
To start a return, please contact us at:
Our customer support team will review your request and provide further instructions.
Return Authorization & UPS Returns
If your return request is approved, we will provide one of the following:
- A prepaid UPS Return Label, or
- A UPS Return QR Code.
All approved returns must be shipped using the UPS return label or QR code provided by us.
Returns sent without prior authorization, shipped to an incorrect address, or returned using a shipping method other than the UPS return label or QR code we provide may be delayed, refused, or may not be eligible for a refund.
We are not responsible for packages returned without following our return instructions.
Return Shipping
If the return is due to a defective, damaged, or incorrect item, we will provide a prepaid UPS return label at no additional cost.
For returns that are not caused by our error, return shipping costs may be the customer's responsibility. Any applicable return shipping charges will be communicated before the return is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged item
- A defective item
- An incorrect item
please contact us within 7 days of delivery and include:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
We will review the issue and provide an appropriate solution as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Plants and other perishable goods
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Beauty and personal care products
- Hazardous materials or flammable products
If you are unsure whether your item is eligible for return, please contact us before requesting a return.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return in accordance with this Refund Policy.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your eligible product for a refund and place a new order.
Refunds
Once your returned package has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Lost or Unauthorized Returns
We are not responsible for:
- Returns sent without prior authorization.
- Packages shipped to an incorrect address.
- Packages returned using a shipping carrier other than the UPS return label or QR code we provided.
- Packages that are lost, delayed, or damaged because our return instructions were not followed.
- Returns that cannot be identified due to missing order information.
To ensure your return is processed smoothly, please follow the return instructions provided by our customer support team.
Right to Refuse Returns
We reserve the right to refuse any return that does not comply with this Refund Policy, including items that:
- Show signs of use or damage caused by the customer.
- Are missing original parts, accessories, or packaging.
- Are returned outside the eligible return period.
- Are returned without prior authorization.